Privacy Policy

Sustainergic Tech Pvt. Ltd. ("Sustainergic Tech", "Company", "We", "Us", or "Our") operates as a premier sustainability advisory and green building consulting firm delivering energy auditing, simulation modeling, carbon accounting, and MEP engineering solutions across India.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website (sustainergictech.in), interact with our digital tools, request technical consultations, or engage our engineering services.

We collect information necessary to provide our green building consulting services, process inquiries, and improve user experience. The types of data collected include:

A. Personal Data Provided Voluntarily

• Contact Details: Your full name, business email address, phone number, and postal address.
• Professional Information: Company name, job title/designation, industry sector, and project role.
• Consultation & Project Inquiries: Details provided when filling out consultation forms, requesting quotes, booking technical meetings, or submitting project blueprints and energy logs.

B. Automatically Collected Technical Data

• Device & Connection Data: IP address, browser type and version, operating system, and hardware specs.
• Usage Patterns: Pages visited, duration of visit, click pathways, referring URLs, and time stamp logs.

Your information is processed for legitimate business purposes and to deliver high-quality engineering & sustainability services:

• Service Delivery: Facilitating green building certifications (LEED, IGBC, GRIHA, WELL), energy audits, thermal simulations, and carbon footprint assessments.
• Client Communication: Responding to consultation requests, submitting proposals, providing project progress updates, and technical support.
• Website Optimization & Analytics: Enhancing website functionality, diagnosing server issues, and analyzing user behavior patterns.
• Updates & Insights: Sending technical newsletters, sustainability insights, and corporate announcements (you may opt out at any time).
• Legal & Regulatory Compliance: Fulfilling contractual obligations, legal record-keeping, and preventing unauthorized access or fraud.

We do not sell, rent, trade, or commercialize your personal data to third parties. Data is shared only under strict operational boundaries:

• Rating & Certification Bodies: When client authorization is granted, relevant project parameters are shared with certification authorities (e.g., USGBC, IGBC, GRIHA Council, BEE) for green building verification.
• Trusted Service Providers: Secure third-party vendors supplying web hosting, IT infrastructure, cloud backup, and email service providers subject to strict confidentiality agreements.
• Legal Obligations: Disclosure to government authorities or law enforcement agencies when mandated by law, court orders, or legal proceedings in India.

Our website uses standard cookies and web beacons to enhance page navigation, analyze web traffic, and remember your site preferences.

Types of cookies utilized include:

• Essential Cookies: Required for fundamental website operations and security features.
• Analytical Cookies: Help us measure visitor volume and traffic sources to evaluate site performance.

You can configure your internet browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the optimal functionality of certain sections of our portal.

We enforce robust organizational, administrative, and technical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. Security practices include:

• Encrypted data transmission (SSL/TLS technology).
• Restricted access controls limited to authorized project personnel.
• Periodic security evaluations and secure server hosting environments.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was gathered, maintain active client engagements, or meet statutory financial and auditing requirements.

Under applicable Indian data protection legislation, you possess the following rights regarding your personal information:

• Right to Access: Request copies of personal data maintained by us.
• Right to Correction: Request rectification of inaccurate, outdated, or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to statutory retention exceptions.
• Opt-out of Communications: Unsubscribe from non-essential promotional emails at any time using the link provided in the message.

To exercise any of these rights, please contact our Data Protection Officer at business@sustainergictech.in.

Our website may contain links to external third-party portals, including certification organizations (USGBC, IGBC), industry associations, and official social media pages (LinkedIn, Instagram).

Sustainergic Tech does not control and is not responsible for the privacy practices, policies, or content of third-party external sites. We encourage users to review the privacy policy of any external website they visit.

If you have questions, feedback, or complaints regarding this Privacy Policy or our data handling practices, please reach out to our team using the following contact details: